Customer feedback

Customers report that introductory rates rise significantly after a year without clear prior communication. One customer paid £12 per year for Spelling Bee, only to find the ongoing rate was £12 per month. Users also complain about intrusive upgrade banners disrupting reading and a customer service that is difficult to reach and unhelpful.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About The New York Times

Want to cancel your New York Times subscription? There is no fixed cancellation period, but make sure to cancel before your next billing date to avoid further charges. You can cancel through your account settings on the website, by phone at 1-800-698-4637, or by email at help@nytimes.com. This applies to digital subscriptions and specific products like Spelling Bee. Be aware of automatic renewal and check your rate after the introductory period ends.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel The New York Times

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Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling The New York Times

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for The New York Times

Address
620 Eighth Avenue, 10018 New York, NY
Email
help@nytimes.com
Phone
1-800-698-4637

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