Customer feedback

Customers report being unknowingly signed up for Uber One, often through an opt-out during booking. Cancelling through the app can be problematic for some users. Refunds are not always issued in full; several users received only one month's refund despite multiple months of unwanted charges.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Uber

Uber One is a monthly or annual membership with no fixed term, which you can cancel at any time. To avoid additional charges, cancel at least 48 hours before your next renewal date. To cancel, open the Uber app and go to Account > Uber One > Cancel Membership, then confirm through the prompts. Be aware that some users report difficulties cancelling through the app or not receiving full refunds for previous charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Uber

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Uber

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Uber

Address
Burgerweeshuispad 301, 1076 ER Amsterdam
Email
anfragen.deutschland@uber.com
Phone
+49 800 7243147

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