Customer feedback

Customers report frustration with delivery drivers repeatedly canceling orders without clear reason. Requesting a refund proves difficult, as no working option is available in the app. Phone customer support is barely accessible. Some customers waited over two hours for an order that ultimately never arrived.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Uber Eats

Uber Eats operates without a subscription for individual orders. You can cancel an order shortly after placing it, but only before a delivery driver has picked it up. Do this through the app under 'Cancel Order'. If you have the optional Uber One membership, you can cancel it through your account settings. For phone support, you can call 1-800-253-9377, although accessibility is reportedly limited.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Uber Eats

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Uber Eats

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Uber Eats

Address
1515 3rd Street, 94158 San Francisco, CA
Email
eats@uber.com
Phone
+1 800 253 9377

Want to cancel more Service services?

See all Service services you can cancel with Time to Cancel.

View all Service services →