Customer feedback

Customers criticize Viking's requirement for full payment up to a year before departure. Route changes are reportedly made without compensation, and customer service is considered inadequate. One customer reported that an estimated cancellation fee of $1,100 turned out to be incorrect, with no adequate support provided by customer service.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Viking

Want to cancel a Viking cruise? Cancellation terms depend on how far in advance you cancel before departure: the earlier you cancel, the more favorable the conditions. You can cancel by phone (1-855-338-4546 or 1-800-304-9616 for river cruises), by email at tellus@vikingcruises.com, or through your online account. Be aware that Viking often requires full payment up to a year before departure, significantly increasing your financial risk if you need to cancel.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Viking

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Viking

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Viking

Address
5700 Canoga Avenue, Suite 200, 91367 Woodland Hills, CA
Email
tellus@vikingcruises.com
Phone
1-855-338-4546

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