Customer feedback

Customers report issues with cancelled flights and connections without prior notification, despite Virgin Australia holding their contact details. Missing baggage without follow-up communication and inconvenient stopovers that significantly extend travel time are also mentioned. Customer service is not always responsive in a timely manner.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Virgin Australia

Virgin Australia sells individual flight tickets without a recurring subscription. Cancellation conditions depend on the fare type you selected. You can cancel your booking through your online account under 'Manage booking', by phone at 13 67 89 (Australia) or +1 800 862 8621 (international), or by email at reservations@virginaustralia.com. The optional Velocity Frequent Flyer loyalty program is free and has no cancellation period. Check your fare conditions in advance to understand which cancellation fees may apply.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Virgin Australia

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Virgin Australia

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Virgin Australia

Address
275 Grey Street, Level 11, 4101 South Brisbane, QLD
Email
reservations@virginaustralia.com
Phone
13 67 89

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