Customer feedback

Tenants report that complaints and correspondence with Vonovia are sometimes ignored for weeks. Responses to objections take a long time, leading to frustration. The large bureaucratic organization makes it difficult for tenants to receive timely and accurate answers to their questions and requests.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Vonovia

Vonovia is one of Germany's largest landlords, known for slow communication and extensive bureaucracy. If you want to cancel your rental contract with Vonovia, you are legally required to observe a three-month notice period. The cancellation must be submitted in writing via registered letter, which Vonovia must receive within the notice period. Through Time to Cancel, you can arrange this quickly and correctly, ensuring your cancellation is legally valid and submitted on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Vonovia

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Vonovia

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Vonovia

Address
Universitätsstraße 133, 44803 Bochum
Email
info@vonovia.de
Phone
0234 314-0

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