Customer feedback

Customers report that Zipcar refuses refunds when the service turns out to be unavailable in their area, as memberships are treated as subscriptions. Additional unexpected charges, such as fines for minor delays and vehicle technical issues, are also commonly mentioned. Customer service is described as difficult to reach when dealing with complaints.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Zipcar

Want to cancel your Zipcar membership? You can do so through your account settings, by calling 1-866-494-7227, or by emailing support@zipcar.com. Zipcar treats memberships as subscriptions, meaning refunds are typically refused if the service is unavailable in your area. Be aware of unexpected charges hidden in the fine print and verify beforehand whether Zipcar operates in your region. There is no fixed cancellation period, but act promptly to avoid unnecessary charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Zipcar

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Zipcar

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Zipcar

Address
35 Thomson Place, 02210 Boston, MA
Email
info@zipcar.com
Phone
1-866-494-7227

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