Customer feedback

Customers report that orders are sometimes cancelled by Zomato without valid reason, while the full amount is still charged. Promises of refunds within two hours are not always honored. Customer service often relies on slow chatbots, and delivery drivers are reported to occasionally remove items from orders.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Zomato

Zomato operates with individual orders placed through the app, without a subscription model. You can cancel an order shortly after placing it via 'Support' in the app or by emailing order@zomato.com. Be aware that customers report being charged the full amount even after cancellation. There is no fixed cancellation period, but the sooner you cancel after placing your order, the better your chances of a successful cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Zomato

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Zomato

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Zomato

Address
Tower 1, Pioneer Square, Near Golf Course Extension, Sector 62, 122098 Gurugram, Haryana
Email
order@zomato.com

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