Customer feedback

Customers report issues with AZ's customer service, with emails and phone calls sometimes going unanswered. There are reports of orders not being delivered. When cancelling, it is wise to act in time due to automatic renewals and fixed deadlines for season tickets.

Summary based on public customer feedback.

Cancel your membership quickly and easily below.

About AZ

AZ Alkmaar offers season tickets and club memberships. Season tickets are automatically renewed, so pay close attention to the deadline for the next season. Club memberships can be cancelled with a one-month notice period. You can cancel via the AZ website or by emailing customer service. Through Time to Cancel, you arrange your cancellation quickly and easily, after which AZ handles the further processing.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Az

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Az

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for AZ

Address
Stadionweg 1, 1812 AZ Alkmaar
Email
info@az.nl
Phone
0031 72 547 8000

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