Customer feedback

Customers mainly complain about strict 12-month contracts that make early cancellation nearly impossible. Many also report slow or non-existent customer service responses, and several users mention that direct debits continue after the desired end date, leading to frustration and prolonged disputes with the company.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Basic-Fit

To cancel your Basic-Fit membership, you must observe a 1-month notice period before the end of your contract term (after 12 months). Early cancellation is not possible unless you can prove you are moving to a location without a Basic-Fit or provide a medical statement. You can cancel via the Basic-Fit app (My Basic-Fit – Cancel subscription), the website, or by registered letter to the head office. The app is the fastest option.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Basic Fit

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Basic Fit

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What about the notice period at gyms?

Most gyms have a notice period of 1 month. Note: if you have an annual contract, you can often only cancel at the end of the contract period.

Can I also temporarily pause my gym membership?

Many gyms offer the option to temporarily freeze your membership, for example due to illness or vacation. This is an alternative to completely cancelling if you temporarily cannot use your membership.

Contact details for Basic-Fit

Address
Postbus 3124, 2130 KC Hoofddorp
Email
klantenservice@basic-fit.nl
Phone
0031 23 8901 750

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