Customer feedback

Customers on Trustpilot report poor customer service from BVB, particularly regarding orders and returns. Refunds are often delayed or never received. Members advise keeping close track of cancellation deadlines, as memberships are automatically renewed if the notice period is missed.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Borussia Dortmund

A Borussia Dortmund (BVB) membership gives you access to ticket benefits, the fan club and exclusive member perks. Important: you must cancel your membership before October 1st (3 months before the end of the membership year on December 31st). If you miss this deadline, your membership is automatically renewed for a full new season. With Time to Cancel, you ensure your BVB membership is cancelled on time and correctly, without any surprises.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Borussia Dortmund

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Borussia Dortmund

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What about the notice period at gyms?

Most gyms have a notice period of 1 month. Note: if you have an annual contract, you can often only cancel at the end of the contract period.

Can I also temporarily pause my gym membership?

Many gyms offer the option to temporarily freeze your membership, for example due to illness or vacation. This is an alternative to completely cancelling if you temporarily cannot use your membership.

Contact details for Borussia Dortmund

Address
Dortmund Strobelallee 50, 44139 Dortmund
Email
service@bvb.de
Phone
23190200

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