Customer feedback

Customers report that FitX implements significant price increases without consultation, such as a rise from €15 to €24 per month. After cancellation, members experience complete silence from customer service. The company appears unwilling to accommodate customers with complaints or disputes, leading to frustration among long-term members.

Summary based on public customer feedback.

Cancel your membership quickly and easily below.

About FitX

Want to cancel your FitX membership? For a monthly subscription, a notice period of 1 month applies. For an annual contract, you typically need to cancel 4 to 6 weeks before the end of the minimum contract period. You can cancel through the customer portal on the website, by email, or in writing. Make sure to submit your cancellation on time to avoid automatic renewal. Always keep a confirmation of your cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Fitx

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Fitx

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What about the notice period at gyms?

Most gyms have a notice period of 1 month. Note: if you have an annual contract, you can often only cancel at the end of the contract period.

Can I also temporarily pause my gym membership?

Many gyms offer the option to temporarily freeze your membership, for example due to illness or vacation. This is an alternative to completely cancelling if you temporarily cannot use your membership.

Contact details for FitX

Address
Hörder Hafenstraße 10, 44263 Dortmund
Email
info@fitx.de

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