Customer feedback

Planet Fitness members frequently find the cancellation process frustrating and confusing, as online cancellation is not available. Customers also report unexpected hidden fees and late charges that do not appear clearly in the app. Many feel misled about their account status, leading to dissatisfaction and a sense of being taken advantage of.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Planet Fitness

Canceling your Planet Fitness membership requires a written or in-person request at your local club – online cancellation is generally not available. You must account for a notice period of typically one month. Submit your cancellation by mail or visit your club directly. Time to Cancel handles this process for you quickly and correctly, ensuring your cancellation is submitted in the right way and helping you avoid unexpected fees.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Planet Fitness

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Planet Fitness

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What about the notice period at gyms?

Most gyms have a notice period of 1 month. Note: if you have an annual contract, you can often only cancel at the end of the contract period.

Can I also temporarily pause my gym membership?

Many gyms offer the option to temporarily freeze your membership, for example due to illness or vacation. This is an alternative to completely cancelling if you temporarily cannot use your membership.

Contact details for Planet Fitness

Address
Zeppelinstraße 73, 81669 München
Email
info@timetocancel.com
Phone
089 4511890

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