Customer feedback

Customers report difficulties cancelling their Cheex subscription. Instead of handling cancellations directly, Cheex redirects users to payment provider Epoch. Additionally, customer service is slow to respond or does not reply at all, while annual fees are still charged even after timely cancellation requests.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Cheex

Cheex is a streaming service for erotic content offering monthly or annual subscriptions that renew automatically through payment provider Epoch. You can cancel monthly via your account at getcheex.com/contact or directly through Epoch. A 7-day trial period is available. If the service is not functioning properly, a 14-day right of withdrawal applies. Contact support at support@getcheex.com or hello@getcheex.com. Be aware that cancellations are sometimes redirected to Epoch rather than being handled directly by Cheex.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Cheex

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Cheex

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my access stop after cancellation?

You usually keep access until the end of your paid period. The exact end date is stated in the cancellation confirmation.

What happens to my saved content?

Downloads and personal playlists are usually no longer accessible after the end of your subscription. Save important content on time.

Contact details for Cheex

Address
Oranienstrasse 183, 76131 Karlsruhe
Email
billing@epoch.com

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