Customer feedback

Customers frequently cancel Netflix due to price increases and a growing number of advertisements, even in paid plans. The cancellation process via the website is generally considered straightforward, though some users find the communication about the exact end date unclear. Many customers are also confused by the fact that cancellation is not available through the mobile app.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Netflix

Netflix offers monthly subscriptions with no fixed contract, including Basic with Ads, Standard, and Premium plans. You can cancel at any time with no cancellation period; your subscription remains active until the end of the current billing cycle. To cancel, visit the Netflix website and go to Account > Membership > 'Cancel Membership'. Please note that cancellation through the iOS or Android app is not possible. After cancelling, you can continue using Netflix until your billing period ends.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Netflix

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Netflix

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my access stop after cancellation?

You usually keep access until the end of your paid period. The exact end date is stated in the cancellation confirmation.

What happens to my saved content?

Downloads and personal playlists are usually no longer accessible after the end of your subscription. Save important content on time.

Contact details for Netflix

Address
Karperstraat 8-10, 1075 KZ Amsterdam
Email
support-nl@cs.netflix.com

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