Customer feedback

Customers appreciate the straightforward cancellation process through Spotify's website or app. The ability to cancel without a fixed notice period is viewed positively. Some users report receiving frequent offers to return after cancellation, which can be perceived as intrusive by some.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Spotify

Want to cancel your Spotify subscription? Spotify has no fixed cancellation period, meaning you can cancel at any time. After cancellation, you retain access until the end of your paid billing period. You can cancel through the Spotify website or app by navigating to your account settings. You can continue listening for free with a Spotify free account, albeit with ads and limited features.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Spotify

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Spotify

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my access stop after cancellation?

You usually keep access until the end of your paid period. The exact end date is stated in the cancellation confirmation.

What happens to my saved content?

Downloads and personal playlists are usually no longer accessible after the end of your subscription. Save important content on time.

Contact details for Spotify

Address
Singel 540 3h, 1017 AZ Amsterdam
Email
support@spotify.com

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