Customer feedback

Aetka customers report that contracts are automatically renewed without prior notice. When attempting to cancel, customer data is sometimes not found in the system, preventing the cancellation from being processed. Even after months of continued billing, some customers have been unable to terminate their contract.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Aetka Smart

Want to cancel your Aetka Smart contract? You must give 1 month's notice before the end of the contract period. The same notice period applies in case of automatic renewal. Send a registered letter or email to Aetka, or visit an Aetka store with your contract details. Always request a written confirmation of your cancellation. Keep all correspondence, as customers report issues with their data not being found in the system.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Aetka Smart

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Aetka Smart

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Aetka Smart

Address
KOMSA Allee, 19232 Hartmannsdorf
Email
info@aetka.de

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