Customer feedback

AY YILDIZ scores 1.5 out of 5 stars on Trustpilot. Customers report issues with undelivered SIM cards despite payment, an unhelpful customer service that does not take complaints seriously, and difficult refund processes. Many customers find cancelling their subscription a frustrating experience.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About AY YILDIZ

Do you want to cancel your AY YILDIZ monthly subscription? AY YILDIZ offers prepaid and monthly mobile plans focused on international calls. You can cancel your monthly subscription on a monthly basis, without a lengthy notice period. You can easily cancel through Time to Cancel, or directly via the AY YILDIZ customer service or app. Using Time to Cancel ensures a correct and verifiable cancellation, so you can be sure your subscription is properly terminated.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Ay Yildiz

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Ay Yildiz

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for AY YILDIZ

Address
E-Plus-Straße 1, 40472 Düsseldorf
Email
service@ayyildiz.de
Phone
0177 177 11 35

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