Customer feedback

Customers report that Ben's customer service is difficult to reach and that cancellations are not always processed correctly. Multiple contact attempts are sometimes needed without any follow-up action. There are known cases where subscriptions continued unwantedly, even after lengthy contact with customer support.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Ben

Ben is a budget mobile provider from T-Mobile offering monthly and annual subscriptions. For a monthly plan, a one-month notice period applies. Annual contracts can only be cancelled at the end of the contract term, unless you pay a cancellation fee. You can cancel via Mijn Ben online, the app, or by calling the free customer service. Written cancellation by letter or email is also possible but takes longer. Always ensure you receive confirmation to avoid unwanted continuation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Ben

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Ben

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Ben

Address
Postbus 13016, 2501 EA Den Haag
Phone
0031 800 02 31 263

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