Customer feedback

Customers report persistent internet and cable outages that go unresolved for months despite multiple technician visits. Price increases after the promotional period cause frustration. Customer service is described as difficult to reach and ineffective at solving problems, which leads many customers to cancel their subscription.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Comcast

Comcast (Xfinity) offers monthly subscriptions, often starting with a promotional rate for 12 to 24 months that automatically transitions to a higher standard rate afterward. Month-to-month contracts have no fixed cancellation period, but early termination fees may apply to fixed-term contracts. You can cancel by calling customer service at 1-800-XFINITY, through your online account, or by submitting the cancellation form on the Xfinity website.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Comcast

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Comcast

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Comcast

Address
1701 JFK Boulevard, 19103 Philadelphia, PA
Email
we_can_help@comcast.com
Phone
+1 800 934 6489

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