Customer feedback

Freedom Internet customers report that problems can persist for months without proper resolution. Several users indicate that customer service only responds adequately when they threaten to cancel. This pattern leads to frustration and the feeling that complaints are not taken seriously unless a cancellation is imminent.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Freedom Internet

Freedom Internet provides internet access via fiber or cable in the Netherlands. With a monthly subscription, a one-month notice period applies. If you have an annual contract, you can only cancel on the contract end date. Automatic renewal applies. You can cancel via Mijn Freedom on the website, by email, or by phone. After cancellation, you will receive a confirmation by email. Make sure to keep this confirmation as proof of your cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Freedom Internet

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Freedom Internet

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Freedom Internet

Address
Prof. W.H. Keesomlaan 12, 1183 DJ Amstelveen
Email
info@freedomnet.nl
Phone
0031 88 0115666

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