Customer feedback

Customers report misleading phone sales practices where contracts are changed without clear consent. Refunds are sometimes not processed correctly. The cancellation process is considered unclear and frustrating. Timely and properly documented cancellation is essential to avoid unwanted automatic renewals and unexpected charges on your account.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Freenet

Freenet offers mobile phone and internet contracts in Germany, typically with a 24-month term. To cancel your contract, you must give notice at least 3 months before the end of the contract period. For a 24-month contract, this means you need to cancel before month 21. If you miss this deadline, your contract will automatically renew. You can cancel in writing by post or through Freenet's customer portal. Using Time to Cancel ensures your cancellation is handled correctly and efficiently.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Freenet

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Freenet

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Freenet

Address
Deelbögenkamp 4c, 22297 Hamburg
Email
info@freenet.de
Phone
040 51306-0

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