Customer feedback

Jonaz customers report that cancelling their internet subscription is generally possible by letter, email or phone. Experiences may vary depending on the chosen method. Some customers recommend confirming the cancellation in writing for their own peace of mind.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Jonaz

Do you want to cancel your internet subscription with Jonaz? Whether you have a monthly or annual fibre or DSL plan, you can cancel easily by letter, email or by calling Jonaz customer service. Make sure to respect the notice period to avoid unwanted charges. Use our cancellation service to handle the process quickly and correctly, ensuring everything is properly arranged.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Jonaz

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Jonaz

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Jonaz

Address
Stationsplein 45 E7.187, 3013 AK Rotterdam
Email
info@jonaz.nl
Phone
0031 88 10 10 789

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