Customer feedback

Customers report that O2 strictly enforces equipment return policies after cancellation. A late router return leads directly to damage claims, with no leniency shown. The cancellation process itself runs through the customer portal or in writing, but those who do not follow the rules precisely may face unexpected additional charges.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About O2 Internet

Want to cancel your O2 internet subscription? Keep in mind a notice period of typically 1 month before the end of your minimum contract term (12 or 24 months). You can cancel in writing or through the customer portal. Pay close attention to the router return requirement, as late returns can result in additional charges. Time to Cancel handles your cancellation quickly and correctly, including guidance on returning your equipment.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel O2 Internet

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling O2 Internet

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for O2 Internet

Address
Georg-Brauchle-Ring 50, 80992 München
Email
info@o2online.de
Phone
089 78780

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