Customer feedback

Customers report mixed experiences when cancelling their Scarlet subscription. Some find the process unclear or time-consuming, while others are satisfied with how it is handled. Correctly observing the notice period and choosing the right cancellation method are key points to avoid issues.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Scarlet

Scarlet is a Belgian telecom provider offering internet, TV, and mobile subscriptions with contracts of 12 or 24 months. If you want to cancel your Scarlet subscription, it is important to follow the correct cancellation period and method to avoid extra charges. Check your contract for the exact terms and conditions. A cancellation service can help you handle this process correctly and on time, ensuring everything is done according to the rules.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Scarlet

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Scarlet

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Scarlet

Address
Postbus 10008, 3570 Alken
Email
customer.care@scarlet.be
Phone
02/275.27.27

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