Customer feedback

Customers report frustration over losing prepaid Skype credits following the platform's definitive closure on May 5th. No compensation was offered and reclaiming credits proved impossible. Given the large number of former Skype users worldwide, the total amount of lost credits is potentially significant on a global scale.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Skype

Skype previously operated with prepaid calling credits before transitioning to a monthly subscription model for calling minutes. There is no fixed cancellation period for the monthly subscription. You can cancel your subscription through your Microsoft account at account.microsoft.com, under 'Services and subscriptions'. Be aware that prepaid Skype credits could not be reclaimed after Skype's definitive closure on May 5th. Make sure to cancel in time to avoid unwanted charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Skype

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Skype

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Skype

Address
One Microsoft Way, 98052 Redmond, WA
Email
contactus@skype.net
Phone
+1 800 642 7676

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