Customer feedback

Tele Columbus customers report confusion about contract terms and conflicting information from staff when cancelling. One customer received no confirmation after cancelling within the free period, resulting in their entire contract being terminated until the end of 2026. Three different employees gave three different answers about which contract was valid, causing significant uncertainty.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Tele Columbus

Tele Columbus offers cable internet, digital television, and telephony as a combined package with a minimum contract duration of 24 months. You must cancel at least 1 month before the end of your contract period, otherwise it will be automatically renewed. Cancellation is done in writing by letter or through customer service. Be aware that customers report conflicting information from staff and confusion about contract terms. Time to Cancel handles your cancellation quickly and correctly, ensuring it is submitted on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Tele Columbus

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Tele Columbus

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Tele Columbus

Address
Kaiserin-Augusta-Allee 108, 10553 Berlin
Email
info@telecolumbus.de
Phone
030 399760

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