Customer feedback

Customers report mixed experiences when cancelling their Telekom Deutschland contract. While cancellation is possible through multiple channels, there are frequent complaints about incorrect processing of cancellations. In some cases this leads to unjustified contract extensions, debt collection claims and threatened SCHUFA reports, even when the cancellation was submitted correctly and on time.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Telekom Deutschland

Want to cancel your Telekom Deutschland mobile contract? The minimum contract duration is 24 months, with a cancellation notice period of 1 month before the end of the contract term. You can cancel online via My Telekom, by phone, or in writing by letter. Be aware that customers report Telekom sometimes fails to process cancellations correctly, potentially leading to unjustified debt collection and SCHUFA reports. Always keep written proof of your cancellation and await confirmation carefully.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Telekom Deutschland

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Telekom Deutschland

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Telekom Deutschland

Address
Landgrabenweg 151, 53227 Bonn
Email
info@telekom.de
Phone
0800 3301000

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