Customer feedback

Customers report that XS4ALL's customer service has declined significantly since the KPN takeover. Reaching support has become more difficult and service quality has dropped. Some customers feel pushed into cancelling after negative experiences, but find it hard to navigate the cancellation process within the merged organisation.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About XS4ALL

To cancel XS4ALL, call 020-398 3000 or send a registered letter. Online cancellation is limited. For monthly contracts, a 1-month notice period applies. For annual contracts, you must cancel before the contract expiry date with at least 1 month's notice. Always request written confirmation of your cancellation. Note that XS4ALL is now part of KPN, which may affect the cancellation process and who your contract partner is.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Xs4all

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Xs4all

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for XS4ALL

Address
Postbus 1848, 1000 BV Amsterdam
Phone
0031 20 398 76 66

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