Customer feedback

Customers report annual price increases while service quality declines. The helpdesk is frequently described as unhelpful and difficult to reach. Early cancellation is expensive due to high penalties. Many users feel trapped in long contracts and express dissatisfaction with the overall value for money offered by Ziggo.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Ziggo

Want to cancel your Ziggo subscription? After the minimum contract period of 12 or 24 months, a 1-month notice period applies. You can cancel via Mijn Ziggo, by phone at 0900-1884, or at a Ziggo store. Be aware that early cancellation comes with high penalties. Check your contract carefully and make sure you cancel at the right time to avoid unnecessary costs.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Ziggo

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Ziggo

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for Ziggo

Address
Postbus 43048, 3540 AA Utrecht
Phone
0900-1884

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