Customer feedback

Customers report issues with GameStar's customer service. Ordered magazines were not delivered weeks after purchase, while responses to service inquiries took very long or were absent. At the same time, customers received multiple promotional emails daily. This creates frustration and a sense of imbalance between commercial communication and actual customer support.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About GameStar

Want to cancel your GameStar subscription? For a monthly subscription, a notice period of 1 month applies. For an annual subscription, you need to cancel 6 to 8 weeks before the renewal date. You can cancel via the online customer portal, by email, or in writing to the subscription administration. Make sure to cancel in time to avoid automatic renewal. Always keep a confirmation of your cancellation in case any questions arise about the processing.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Gamestar

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Gamestar

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When can I cancel my magazine subscription?

Most magazine subscriptions can be cancelled at any time with a notice period of 1-3 months. With an annual subscription, you often have to cancel at the end of the period.

Do I get money back for issues I won't receive?

With prepaid subscriptions, you often have the right to a refund for the issues you will no longer receive. This varies per publisher and subscription type.

Contact details for GameStar

Address
Bayerstraße 16a, 80335 München
Email
kundenservice@gamestar.de
Phone
+49 (0) 89 244 136 606

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