Customer feedback

Customers report that cancellations at Friendsurance are not always processed correctly, even when submitted on time. Receiving payment reminders after a valid cancellation has been reported. Customer service is difficult to reach, with emails going unanswered and phone contact often unsuccessful. It is strongly recommended to send your cancellation by registered mail and keep all correspondence safely.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Friendsurance

Friendsurance offers a peer-to-peer insurance subscription with an annual contract that renews automatically. To cancel, you must notify the company at least 3 months before the end of your contract period. You can submit your cancellation by email or registered letter to customer service. Make sure you receive a written confirmation and keep all correspondence. Cancelling on time prevents automatic renewal and unwanted charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Friendsurance

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Friendsurance

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When can I cancel my insurance?

Most insurance policies can be cancelled annually on the renewal date with a notice period of 1 month. Some insurance policies, such as health insurance, have specific cancellation periods.

Do I get a premium refund if I cancel mid-term?

With mid-term cancellation, you often have the right to a refund of the prepaid premium for the remaining period, minus any administrative costs.

Contact details for Friendsurance

Address
Adalbertstraße 9, 10999 Berlin
Email
info@friendsurance.de

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