Customer feedback

Customers report that a free trial offer unexpectedly transitions into a subscription with multiple bottles at once and high charges exceeding 325 dollars. Cancellations made by phone or through the website are sometimes not processed correctly, resulting in continued charges despite previous cancellation attempts.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Healthy Back Institute

Healthy Back Institute offers a monthly Smartship subscription that often starts through a free trial offer. You can cancel your subscription through your customer account on the website, by phone at 800-216-4908, or by email at postmaster@sc.losethebackpain.com. Make sure you receive a confirmation, as customers report that cancellations are sometimes not processed correctly despite timely action. Check your bank statements after cancellation to verify no further charges occur.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Healthy Back Institute

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Healthy Back Institute

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for Healthy Back Institute

Address
2407 S. Congress Ave., Ste. E100, 78704 Austin, TX
Email
postmaster@sc.losethebackpain.com
Phone
1-800-216-4908

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