Customer feedback

Customers are dissatisfied with the limited usability of the equipment without an iFIT subscription. Essential display data such as time and distance cannot be viewed simultaneously without a paid membership. Mandatory software updates are also reported as frustrating, and long customer service wait times make the cancellation process difficult.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About ProForm

ProForm sells fitness equipment as a one-time purchase, but offers an optional monthly iFIT subscription for training content. Without this subscription, the equipment has limited functionality: essential data such as time and distance are not fully displayed. You can cancel your iFIT subscription via your account settings on iFIT.com or ProForm.com, by email at service@iconfitness.com, or by phone at 1-888-922-4222. There is no fixed notice period, but check your billing cycle to avoid unnecessary charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Proform

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Proform

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for ProForm

Address
1500 South 1000 West, 84321 Logan, UT
Email
service@iconfitness.com
Phone
1-888-922-4222

Want to cancel more Webshop services?

See all Webshop services you can cancel with Time to Cancel.

View all Webshop services →