Customer feedback

Customers report issues with partial order cancellations without clear communication from Takealot. Refunds are slow or incomplete, and customer service offers little resolution. One customer received only half of an ordered quantity of chairs with no compensation or explanation provided by the company.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About takealot

Takealot is a South African online shopping platform where you can place individual orders or subscribe to 'Takealot More' for faster and free delivery. There is no fixed cancellation period for individual orders. You can cancel an order through your account settings, by phone at +27 87 362 8000, or by email at customercare@takealot.com. Please note that partial cancellations may not result in a full refund of additional costs such as express delivery fees.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Takealot

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Takealot

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for takealot

Address
12th Fl., Takealot Building, 10 Rua Vasco Da Gama Plain, Foreshore, 8001 Cape Town
Email
customercare@takealot.com
Phone
+27 87 362 8000

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