How to Cancel Cerebrum IQ: Stop Automatic Payments Before They Hit Your Account

Did you sign up for a Cerebrum IQ trial and now see unexpected charges on your bank statement? Did you assume it was a one-time payment, only to discover it renews automatically? Or are you struggling to find the right way to cancel your subscription? You are far from alone.

Thousands of users in the UK and Europe have been caught off guard by online IQ tests that turn into recurring subscriptions. Costs can quickly rise to £14.95–£19.95 per month, and canceling isn’t always straightforward. In this guide, we’ll explain why Cerebrum IQ subscriptions are tricky to cancel, the common pitfalls, and how to stop payments safely and efficiently — including tips on legal rights and services like Time to Cancel.

Quick Takeaways

• Multiple ways to cancel: via portal, email, bank, or cancellation service
• Always check your billing cycle and auto-renewal
• Keep proof of cancellation and all communications
• Problems? Enforce your rights through consumer protection authorities
• Know your refund rights in case of misleading charges
• Set reminders to end trial periods on time
• Use cancellation services if you get stuck

What is Cerebrum IQ?

Cerebrum IQ, also known as MyIQ, offers online intelligence tests via subscription. Many users start with a low-cost or free trial, often £0.99 for 3–7 days. If you do not cancel before the trial ends, it automatically converts into a paid subscription.

Subscription rates after the trial typically are:

• £14.95 every 2 weeks
• £29.95 per month

Main appeal: quick IQ results and a “professional” certificate.

However, many users report frustration with hidden costs, recurring charges, and difficulty canceling. Missing a cancellation deadline can lead to multiple months of unnoticed fees.

Why Users Cancel

Common Reasons

1. Unexpected post-trial charges
   Many users believed they signed up for a one-time payment.
2. Confusing cancellation process
   The cancellation button may be hard to locate, and support emails are sometimes ignored.
3. Automatic payments continue
   Even after cancelling, payments may still be processed.

Real User Experiences

On Trustpilot and Reddit, users report that even after canceling, they were still charged. Blocking payments via a bank or using a cancellation service often resolves the issue — even if Cerebrum IQ support is slow or unresponsive.

Subscription Terms and Potential Pitfalls

Trial Period and Auto-Renewal

Most Cerebrum IQ accounts begin with a trial period of 3–7 days. If you don’t cancel, the account converts automatically into a paid membership.

Rates:

• £14.95 per 2 weeks
• £29.95 per month

Tip: Always read the small print during sign-up — auto-renewal terms are often hidden in fine print.

Billing Cycle

Payments are usually monthly but sometimes weekly. Check your bank statements for charges under “Cerebrum”, “MyIQ”, or “Test IQ”.

Refunds

Refunds are rarely granted unless you can prove misleading practices or service failure. Acting quickly — within 14 days for European consumers — improves chances of recovery.

Tip: If in doubt, contact your bank or credit card provider for a chargeback.

Preparing to Cancel

Before canceling, make sure you have:

• Login credentials
• Customer or subscription number
• Proof of payment (bank statement, screenshot)
• Documentation of all communication

Insight: A calendar reminder before the trial ends prevents unexpected charges.

Step-by-Step Guide to Cancel Cerebrum IQ

Via the Website Portal

1. Log in at the official Cerebrum IQ portal
2. Navigate to My Account → Subscriptions
3. Select Cancel Subscription. You may receive a confirmation code via email
4. Complete cancellation and take a screenshot
5. Confirm receipt of email confirmation

Pro tip: Use incognito mode if buttons or options are missing.

By Email

1. Send a clear cancellation request to help@cerebrum.com
2. Include full name, email, subscription number, and explicit cancellation statement
3. Request written confirmation

Through Bank or Payment Provider

• Block the automatic payment through your bank
• If paid with a credit card, request a chargeback

Using a Cancellation Service

• Services like Time to Cancel send a legally valid cancellation letter
• Benefits: saves time, provides proof, and ensures legal validity

Special Situations

Non-Responsive Support

• Keep sending emails or use certified mail
• Document every step for legal proof

Google Play or App Store

• Go to Subscriptions → Cerebrum IQ → Cancel
• Deleting the app is not enough
• Submit refund requests directly to the store

Insight: Apple or Google may process refunds faster within the first few days after trial.

Confirmation and Follow-Up

• No confirmation email? Subscription may still be active
• Check bank statements at least one month later
• Notify your bank immediately if charges continue

Legal Rights

Consumer Protection (UK/EU)

• Right to clear pre-sale information
• Fair chance to cancel
• Misleading practices can be reported to Trading Standards, Financial Ombudsman, or European Consumer Centre (ECC)

Filing a Complaint

• Contact consumer protection agencies for assistance
• Use formal letters if necessary
• In extreme cases, pursue small claims court for recovery

Insight: Consumers who document all communications often recover full or partial refunds in most cases.

FAQ

1. Can I get a refund after canceling?
Yes, if you were misled or not clearly informed about automatic renewal. Acting within 14 days increases your chances.

2. How long until my subscription ends?
Usually immediate via portal/email. Bank chargebacks typically stop payments within 2 business days.

3. Can I resubscribe?
Yes, often with a renewed trial period, provided your email isn’t already registered.

4. What if I don’t get confirmation?
Send a reminder, use a cancellation service, or stop the payment via bank. Document everything.

5. Is deleting the app enough?
No. Always cancel explicitly via portal, email, or bank.

Prevention Tips

• Read terms and conditions carefully
• Set reminders before trials end
• Use prepaid or virtual cards for trials
• Use trusted cancellation services if needed
• Share experiences to help other users

Conclusion

Cerebrum IQ subscriptions are easy to start but tricky to cancel. With this guide, you now know how to stop payments efficiently and safely, whether via portal, email, or bank.

Key takeaways:

• Stop automatic payments on time
• Keep all proof of cancellation
• Check emails for confirmation
• Know your legal rights and involve consumer protection agencies if necessary

Take control of your subscription today and avoid unexpected charges. Thousands of users have successfully canceled — now it’s your turn.