Customer feedback

Users report that cancelling e-Matching can be difficult. Even when you use your 14-day right of withdrawal, the full standard monthly amount of 27,95 euro is sometimes still charged. Note: deactivating your profile is not the same as cancelling – payments then simply continue.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About e-Matching

e-Matching is a dating site for higher-educated singles (HBO or university level) looking for a serious relationship. With monthly direct debit you pay €21,95 per month; Full membership costs between €14,99 and €27,95 per month, depending on promotion and duration. You first get 1 week of free access that stops automatically, plus a 14-day legal right of withdrawal. With monthly direct debit your subscription renews automatically each month; if you pay once for 1, 3 or 6 months, it stops automatically and you become a Free member again. You can cancel via the website, by email, phone or in writing.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel E Matching

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling E Matching

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

How do I ensure my profile is deleted?

With our GDPR module, you can directly request deletion of your profile and personal data. This is separate from cancelling your subscription.

Does automatic renewal stop immediately after cancellation?

After receiving your cancellation, the provider must immediately stop automatic renewal. Your subscription usually continues until the end of the paid period.

Contact details for e-Matching

Address
Binnenhaven 1, 6709 PD Wageningen
Email
info@e-matching.nl
Phone
085 - 87 69 440

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