Customer feedback

Customers report that cancellations are accepted, but problems arise afterwards. These include unexpected payment requests followed by reminders and unwanted calls from withheld numbers. Additionally, the final invoice is often delayed, sometimes more than six weeks after the contract has ended.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Elektrizitaet Berlin

To cancel your contract with Elektrizitaet Berlin, you must observe a notice period of 1 month before the end of the contract period. For rolling contracts, a notice period of 4 to 6 weeks typically applies. You can cancel by email or registered letter, or through the customer portal on the website. Make sure to submit your cancellation on time to avoid automatic renewal. Always keep a confirmation of your cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Elektrizitaet Berlin

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Elektrizitaet Berlin

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for Elektrizitaet Berlin

Address
Puschkinallee 52, 12435 Berlin
Email
info@eb-energie.de

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