Customer feedback

Customers report difficulties managing or canceling their subscription independently. A common complaint is that the app redirects users to customer support, which is slow or unresponsive. There are also reports of double charges resulting from an unclear registration process involving both the website and the app.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About BetterMe

BetterMe offers a monthly or annual wellness subscription that renews automatically. You can cancel at any time, and a 14-day right of withdrawal applies upon sign-up. To cancel, go to your account: Profile → Manage Subscription → Cancel. If you purchased through the App Store or Google Play, you must cancel there instead. Note that managing your subscription directly through the app is sometimes not possible. If you encounter issues, contact BetterMe's customer support for assistance.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Betterme

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £5.19

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Betterme

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for BetterMe

Address
Tepeleniou & Korytsas Street (office no. 101), 8010 (Paphos) Cyprus
Email
support@betterme.world

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