Customer feedback

Nebula holds a Trustpilot score of 1.6 out of 5 based on 1,407 reviews. Customers frequently report unexpected charges shortly after the €1 trial period ends. One Dutch user was charged €39 just three days into the trial without additional consent. Many describe the subscription structure as opaque and difficult to cancel.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Nebula

Want to cancel your Nebula subscription? Make sure to cancel before the end of the €1 trial period, otherwise a full subscription will be charged automatically. You can cancel through the app settings, the Google Play Store or App Store, or by contacting support-trustpilot@asknebula.com. Using Time to Cancel ensures your cancellation is handled quickly and with documented proof that you cancelled correctly and on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Nebula

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £5.19

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Nebula

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Nebula

Address
62 Athalassas Avenue, Mezzanine Floor, 2012 Nicosia
Email
nebula.support@nebulahoroscope.com

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