Customer feedback

Customers report that the low introductory price of 10 dollars unexpectedly converted into a monthly subscription of 30 dollars. Cancellation is difficult, especially for subscriptions started via the website. Customer service typically refuses refunds, despite complaints about unclear communication regarding the renewal terms.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About The Coach

The Coach uses a subscription model that starts with a low introductory price of around 9 to 10 dollars, which automatically converts into a monthly subscription of around 30 dollars or a semi-annual subscription of around 80 dollars. You can cancel through the app under Profile → Account Settings, or by emailing support@the.coach. Note that subscriptions started via the website cannot be cancelled through the App Store. No phone support is available.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel The Coach

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £5.19

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling The Coach

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for The Coach

Email
support@the.coach

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