Customer feedback

Customers report that canceling Zeely is not possible through an in-app button and requires contacting customer service. Some chose to block their payment method via PayPal or their bank. There are reports of continued charges after a cancellation request and a chatbot that ignores cancellation attempts.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Zeely

Zeely offers a monthly subscription that often starts with a two-week trial period. You cannot cancel the subscription directly through the app. To cancel, you need to send an email to trust@zeely.app. No phone customer service is available. Make sure to receive a confirmation of your cancellation, as customers sometimes report continued charges despite a cancellation request.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Zeely

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £5.19

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Zeely

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Zeely

Address
2810 N Church St, Ste 27833, 19802 Wilmington, DE
Email
trust@zeely.app

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