Customer feedback

Several customers report that payments continue to be deducted monthly even after a confirmed and timely cancellation. Customer service allegedly ignores cancellation requests, causing the contract to renew automatically and charges to resume. Others complain that deducted amounts don't match the agreed base price, despite repeated complaints by email and phone.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About High Mobile

HIGH Mobile is a SIM-only mobile phone subscription with an Allnet-Flat, offered by mobilezone GmbH under the HIGH brand. There are contracts with a 1-month minimum term, which renew for another month each time, and contracts with a 24-month minimum term, which automatically renew for an indefinite period if you don't cancel in time. For the 1-month contract, the notice period is 4 weeks before the term ends; for the 24-month contract, it's at least 1 month before the term ends. You can cancel via the online cancellation form, the HIGH Kundencenter, email, fax or post.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel High Mobile

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling High Mobile

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for High Mobile

Address
Richmodstraße 10, 50667 Köln
Email
help@high-mobile.de
Phone
0221 960 700 05

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