Customer feedback

Customers report that PŸUR renewed contracts instead of cancelling them, and that payments kept being deducted despite cancellation by email, phone or registered post. Customer service reportedly advises customers to sort cancellations themselves rather than helping, and processing - for example after a death - can take weeks to months.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About PŸUR

PŸUR provides internet, TV and landline telephony over cable or fibre, offered by Tele Columbus AG in Germany. The price ranges from €19,00 to €35,00 per month, depending on speed (50-1000 Mbit/s), plus a one-off connection fee of €19,99. After the minimum term of usually 24 months, the contract no longer renews automatically but continues for an indefinite period, with a notice period of 1 month. You can cancel via the MEIN PŸUR customer portal, by email to kundenservice@pyur.com, by post to Tele Columbus AG, Postfach 11 06 08, 10836 Berlin, or by phone via the cancellation hotline.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Pÿur

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Pÿur

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Do I need to consider notice periods for phone subscriptions?

Yes, most phone providers have a notice period of 1 month. If you're still in a contract period, there may be costs associated with early cancellation.

Can I keep my phone number when cancelling?

Yes, if you switch to another provider, you can take your number with you. However, you must first submit a number portability request with your new provider before cancelling.

Contact details for PŸUR

Address
Messe-Allee 2, 04356 Leipzig
Email
kundenservice@pyur.com
Phone
030 25 777 777

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