Customer feedback

Customers appreciate the friendly service but report frustration with orders being placed on hold without explanation. Communication about delays is lacking, and staff have limited ability to resolve issues within the system. One customer discovered a $300 gift order had been inexplicably blocked after several days with no shipping update.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About REI

You can cancel REI orders shortly after placement through your account settings on the website or by calling 1-800-426-4840. Be aware that customers report orders being placed on hold without explanation, which can complicate cancellations. The REI membership is a one-time purchase with no recurring subscription. Always verify that you receive a cancellation confirmation to ensure your order has been successfully cancelled.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Rei

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Rei

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for REI

Address
6750 S. 228th St., 98032 Kent, WA
Email
info@timetocancel.com
Phone
1-800-426-4840

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