Customer feedback

ROXY customers report that refunds after a return can take a very long time, sometimes only arriving after multiple follow-up messages to customer service. Additionally, products sometimes arrive damaged. Customer support mainly operates through an automated chatbot, making it difficult to reach actual human assistance.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About ROXY

ROXY sells products through one-time purchases in their webshop, with no subscription model. If you want to cancel an order, you must do so as quickly as possible after placing it, but before it has been shipped. You can contact customer service by email at customerservice@roxy.com or by phone at 1-800-435-9917. Be aware that refunds after a return can take a long time, so act quickly after making your purchase.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Roxy

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Roxy

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for ROXY

Address
5600 Argosy Circle, Building 100, 92649 Huntington Beach, CA
Email
customerservice@roxy.com
Phone
1-800-435-9917

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