Customer feedback

Customers are disappointed by the significant limitations of basic functionality without a paid subscription. Many users feel pressured into additional costs after an already expensive hardware purchase. Customer service responds slowly and is only reachable by email, which increases frustration when dealing with defects or complaints.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Tile

Tile sells bluetooth trackers as a one-time hardware purchase through their webshop, with an optional Premium subscription (monthly or annual) for extended features. To cancel your Premium subscription, you can do so via your account settings or by sending an email to support@tile.com. No phone support is available. Be aware that basic functionality is significantly limited without a subscription. There is no fixed notice period for cancelling the subscription.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Tile

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From £9.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Tile

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our GDPR module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for Tile

Address
1900 S. Norfolk St., Ste 310, 94403 San Mateo, CA
Email
support@tile.com

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