How to Cancel Cerebrum IQ: Stop Automatic Payments Before It’s Too Late

Did you sign up for a Cerebrum IQ trial and suddenly find yourself being charged unexpectedly? Did you think it was a one-time payment, only to discover it automatically renews? Or are you struggling to cancel your subscription? You’re not alone.

Every month, thousands of Americans realize that their online IQ test has turned into a recurring paid subscription, often costing up to $19.95 per month. In this guide, we’ll explain why canceling Cerebrum IQ can be tricky, the common pitfalls, and how to stop payments efficiently — including using your consumer rights and services like Time to Cancel.

Quick Takeaways

• Cerebrum IQ can be canceled through multiple channels: portal, email, bank, or cancellation service
• Always check your billing cycle and automatic renewal
• Keep proof of cancellation and all communications
• Problems? Enforce your rights through consumer protection agencies
• Know if you’re eligible for partial refunds
• Set reminders to end trial periods on time
• Consider a trusted cancellation service if you get stuck

What is Cerebrum IQ?

Cerebrum IQ, also marketed as MyIQ, offers online intelligence tests in subscription form. Many users start with a low-cost or free trial (for example, $0.99 for 3–7 days). After the trial ends, the subscription often automatically converts into a paid membership, with rates ranging from $11.95 to $19.95 per month.

The main appeal? Instant access to test results and a “professional” IQ report. However, many users report frustration due to:

• Hidden charges and unclear terms
• Recurring payments that continue without notice
• Difficulty canceling

Failing to unsubscribe in time can lead to months of unnoticed charges. That’s why canceling Cerebrum IQ has become a common concern on forums and review platforms.

Why Users Want to Cancel

Common Reasons

1. Unexpected charges after the trial
   What seems like a free or low-cost test often becomes a recurring subscription.
2. Confusing cancellation info
   The cancel button can be hard to find, and emails are sometimes unanswered.
3. Recurring payments continue after cancellation
   Even after canceling, the payment may still go through.

Real User Experiences

On Trustpilot and Reddit, many users report that even after canceling, they were still charged. A practical solution: block the payment via your bank or use a cancellation service. This stops charges even if Cerebrum IQ itself doesn’t respond.

Subscription Terms and Pitfalls

Trial Period and Automatic Renewal

Almost all Cerebrum subscriptions start with a trial period of 3–7 days. If you do not cancel before it ends, the trial converts to a paid membership.

Rates after the trial:

• $14.99 every 2 weeks
• $29.99 per month

Tip: Always read the fine print carefully during sign-up. Automatic renewal terms are often hidden in small text.

Billing Cycle

Most payments are monthly, but some may be weekly. Check your bank statements for charges labeled “Cerebrum”, “MyIQ”, or “Test IQ”.

Refunds and Chargebacks

Under U.S. and EU consumer laws, you may have a limited window for refunds. Cerebrum’s terms are strict: refunds are usually only granted if you can prove misleading practices or failure to deliver the service.

Tip: If you question a charge, contact your bank or credit card company immediately for a chargeback.

Preparing to Cancel

Before starting:

• Have your account login credentials ready
• Gather your customer or subscription number
• Keep proof of payment (bank statement or screenshot)
• Document all communication: emails, chat screenshots, phone calls

Insight: Set a reminder before your trial ends. This prevents unwanted charges and reduces stress.

Step-by-Step Guide to Cancel Cerebrum IQ

Using the Website (Cancellation Portal)

1. Log in to your account on the official Cerebrum IQ website
2. Go to My Account → Subscriptions
3. Click Cancel Subscription. You may receive a confirmation code via email
4. Complete the cancellation and take a screenshot
5. Verify you receive a confirmation email

Pro tip: If buttons or options are missing, try using your browser in incognito mode.

By Email

1. Send a clear cancellation request to help@cerebrum.com
2. Include: full name, email address, customer number, explicit cancellation request, and optionally the reason
3. Request a written confirmation

Via Bank or Payment Provider

• Block the automatic payment through your bank
• If paid by credit card, request a chargeback

Using a Cancellation Service

• Services like Time to Cancel send a legally valid cancellation letter
• Benefits: guaranteed legal validity, time-saving, proof of cancellation

Special Situations

Problems Canceling

• No response from Cerebrum IQ? Repeat in writing, use certified mail, or involve your bank
• Keep all documentation as proof

Google Play or App Store

• Navigate to Subscriptions → Cerebrum IQ → Cancel
• Deleting the app is not enough
• Request a refund directly through the store immediately

Insight: If you purchased through Apple or Google, they may process refunds faster within the first few days.

Confirmation and Follow-Up

• No email confirmation? Your subscription may still be active
• Check bank statements at least a month later
• Report any continued charges to your bank immediately

Legal Rights

Consumer Protection in the U.S. and EU

• Right to clear pre-sale information
• Fair chance to cancel
• Misleading practices can be reported to consumer agencies like Federal Trade Commission (FTC) or European Consumer Centre (ECC)

Filing a Complaint

• Contact consumer protection agencies for guidance
• If necessary, issue a formal legal letter
• As a last resort, consider small claims court if misled

Insight: Consumers who document all steps often recover partial or full refunds in 70% of cases.

FAQ

1. Can I get my money back?
Yes, if you were misled or not properly informed about automatic renewal. Acting within 14 days of sign-up increases your chances.

2. How long until my subscription is canceled?
Usually immediate via portal/email. Bank chargebacks typically stop payments within 2 business days.

3. Can I subscribe again?
Yes, you can start a new subscription, often with a renewed trial period.

4. What if I don’t get confirmation?
Send a reminder, use a cancellation service, or stop payment via bank. Document everything.

5. Is uninstalling the app enough?
No. Always cancel via portal, email, or bank.

Prevention Tips

• Read terms and conditions carefully, especially regarding trial periods and auto-renewal
• Set calendar reminders before trial ends
• Use prepaid or virtual cards for trials
• When in doubt, use a trusted cancellation service
• Share your experiences on forums to help others

Conclusion

Cerebrum IQ subscriptions are easy to start but often hard to stop. With this guide, you now know how to cancel safely and efficiently, whether via portal, email, or bank.

Key takeaways:

• Stop automatic payments in time
• Keep all proof
• Be alert for confirmation emails
• Know your legal rights and involve consumer agencies if necessary

Take control of your subscription and avoid unexpected charges. Thousands of Americans have successfully canceled — now it’s your turn.