Many people download BetterMe after seeing an ad for a workout plan, calorie tracker, or short fitness challenge. Signing up usually takes only a few minutes. Canceling, however, can feel much less straightforward.
Across consumer review sites, the same complaints show up again and again: unexpected renewals, confusion about how to cancel, and charges after users thought their subscription was already stopped.
One reviewer wrote:
“When I tried to cancel, it told me I had to go through the provider I signed up with… Two emails later, BetterMe canceled it for me.”
Another said:
“I canceled my subscription and just noticed I’m being charged again… every time it won’t work.”
And another:
“I canceled back in June and they charged my card again… now my bank is involved.”
These are individual experiences, but the pattern is clear: people aren’t always sure where to cancel, billing continues after failed attempts, and many end up filing disputes with their card issuer.
If you’re here because BetterMe is still charging you, the most important step is understanding how the subscription and billing system actually works.
If you’ve already tried canceling and the charges continue, repeating the same steps often doesn’t fix the problem. A formally documented cancellation request can help stop future billing and give you proof if your credit card company gets involved.
Time to Cancel prepares and sends a structured cancellation request and provides written confirmation for your records.
Cancel BetterMe safely now
Cancel BetterMe quick and easy before the next billing cycle.
How BetterMe Billing Actually Works
Most cancellation problems come down to how the billing is set up.
BetterMe doesn’t manage every subscription directly. Depending on how you signed up, your payments may be handled by:
- Apple App Store
- Google Play
- BetterMe’s website
This matters because each platform controls its own payment agreement.
If you subscribed through Apple or Google, BetterMe can’t cancel the subscription for you inside the app. You must cancel it in your Apple ID or Google Play subscription settings.
If you signed up on the website, you’ll need to cancel inside your BetterMe web account.
Deleting the app does not stop billing. The subscription stays active until it’s canceled through the correct billing provider.
Confusion often happens when users:
- Sign up through an Instagram or Facebook ad
- Forget which platform processed the payment
- Try to cancel in the wrong place
If the cancellation isn’t completed at the original payment source, the system will keep renewing automatically.
Automatic Renewal and Timing
BetterMe subscriptions renew automatically unless you cancel before the next billing date.
Most platforms require you to cancel at least 24 hours before renewal. If you miss that cutoff, another full charge may go through.
Because the billing is automated, even a small delay can trigger a new billing cycle.
Always check your status. It should say:
- “Canceled,” or
- “Expires on [date]”
If you don’t see a confirmation, assume the subscription is still active.
BetterMe Refund: What You Can Realistically Expect in the US
Many users search for a refund after an unexpected charge.
In the United States, refund eligibility usually depends on where you purchased the subscription:
Apple subscriptions
Refund requests must be submitted through Apple’s “Report a Problem” system. Apple reviews each case individually.
Google Play subscriptions
Refunds are handled through Google Play support.
Website subscriptions
Refund requests go through BetterMe’s customer support.
Unlike the European Union, the US does not have a general 14-day withdrawal right for digital purchases. Refunds are typically based on the platform’s policy, timing, and how much of the service was used.
Full refunds aren’t guaranteed, but partial refunds may sometimes be possible — especially if you act quickly.
How to Cancel BetterMe the Right Way
To cancel successfully, you must use the same platform where the subscription started.
Apple users
Settings → Your Name → Subscriptions → BetterMe → Cancel
Google Play users
Google Play → Payments & Subscriptions → Subscriptions → BetterMe → Cancel
Website subscribers
Log into your BetterMe account → Subscription settings → Cancel
After canceling:
- Look for a confirmation screen or email
- Save a screenshot for your records
If you don’t receive confirmation, contact support right away.
What to Do If BetterMe Is Still Charging You
If you’re billed after canceling:
- Gather screenshots and confirmation emails
- Contact customer support in writing
- Ask for written confirmation that the subscription is terminated
- If the issue isn’t resolved, file a dispute with your credit card issuer or bank
Card issuers require documentation. The clearer your records, the stronger your case for a chargeback.
If you’d rather not deal with multiple platforms or long support exchanges, a structured cancellation request can simplify the process and provide documented proof.
Cancel BetterMe safely now
Cancel BetterMe quick and easy before the next billing cycle.
