Many people download BetterMe after seeing an ad for a workout plan, calorie tracker, or short fitness challenge. Signing up usually takes only a few minutes. Cancelling, however, can feel less straightforward.
Across consumer review platforms, similar complaints appear about subscription renewals, cancellation confusion, and charges after users believed they had already cancelled.
For example, one Trustpilot reviewer wrote:
“When I tried to cancel, it said I had to go to the provider I signed up with… 2 emails later, BetterMe canceled my subscription for me.”
Another reviewer stated:
“I cancelled my subscription and I just noticed I am being charged again… every time it won’t work.”
And another wrote:
“I cancelled the membership back in June 2024 and they came up again and charged my card… My bank is now involved.”
These are individual experiences, but the repeated themes are clear: uncertainty about where to cancel, charges after cancellation attempts, and escalation to banks.
If you are here because BetterMe is still charging you, the key is understanding how the subscription and billing system works.
If you have already tried cancelling and are still seeing charges, repeating the same steps often does not solve the issue. In that case, having a formally documented cancellation request can prevent further billing and provide proof if your bank becomes involved.
Time to Cancel prepares and sends a structured cancellation request and provides written confirmation for your records.
Cancel BetterME now
Cancel BetterMe quick and easy before the next billing cycle.
How BetterMe Billing Actually Works
Most cancellation issues stem from how billing is structured.
BetterMe does not manage all subscriptions directly. Depending on how you signed up, billing may be handled by:
- Apple App Store
- Google Play
- BetterMe’s website
This matters because each platform controls its own payment agreement.
If you subscribed through Apple or Google, BetterMe cannot directly cancel the subscription inside the app. Cancellation must happen inside your Apple ID or Google Play subscription settings.
If you subscribed through the website, cancellation happens inside your web account.
Deleting the app does not stop billing. The payment agreement remains active until cancelled through the correct billing provider.
Confusion often happens when users:
- Sign up through an Instagram or Facebook ad
- Forget which platform processed the payment
- Attempt cancellation in the wrong place
Without cancelling at the correct source, the system continues to renew automatically.
Automatic Renewal and Timing
BetterMe subscriptions renew automatically unless cancelled before the next billing date.
Most platforms require cancellation at least 24 hours before renewal. If cancellation is attempted too late, the system may process another full charge.
Because billing is automated, even a small delay can trigger renewal.
Always verify that your subscription status shows “Cancelled” or “Expires on [date].” Without confirmation, billing may continue.
BetterMe Refund: What Is Realistic?
Many users search for “BetterMe refund” after being charged unexpectedly.
Refund eligibility depends largely on where the subscription was purchased.
If you subscribed through Apple:
Refunds must be requested through Apple’s refund portal. Apple reviews cases individually.
If you subscribed through Google Play:
Refunds must be requested through Google Play support.
If you subscribed directly through the BetterMe website:
Refund requests are handled by BetterMe’s customer support team.
If you live in the European Union, you may have a 14-day right of withdrawal for online purchases. However, this can be limited if you:
- Gave express consent for immediate access
- Used the service extensively
- Agreed to waive withdrawal rights
In practice, full refunds are not guaranteed. However, partial refunds may sometimes be possible depending on timing and usage.
The earlier you act, the stronger your position.
How to Cancel BetterMe Correctly
To cancel successfully, you must use the same platform where the subscription began.
Apple users:
Go to Settings → Subscriptions → BetterMe → Cancel.
Google Play users:
Open Google Play → Payments & Subscriptions → Subscriptions → BetterMe → Cancel.
Website subscribers:
Log into your BetterMe account → Subscription settings → Cancel.
After cancelling, check for confirmation and keep documentation.
If no confirmation appears, contact support immediately.
What to Do If BetterMe Is Still Charging You
If you are billed after cancelling:
- Gather screenshots and confirmation emails.
- Contact support in writing.
- Request written confirmation of termination.
- If unresolved, contact your payment provider and initiate a dispute.
Banks require documentation. Clear records increase the likelihood of reversal.
If you prefer not to manage multiple platforms or support exchanges, a structured cancellation request can simplify the process and provide documented proof.
Cancel BetterME now
Cancel BetterMe quick and easy before the next billing cycle.
